Privacy Policy

Effective Date: 9 October 2026 · Last Updated: 9 October 2026

1. Introduction

Welcome to Any eVoucher (https://anyevoucher.com/), an online platform operated by Tayuba Online Services in Ghana.

We respect your privacy and are committed to protecting the personal information you provide when purchasing examination result checker vouchers or using our digital services.

This Privacy Policy explains how we collect, use, store, protect and process your personal information.

2. Information We Collect

When you use Any eVoucher, we may collect:

  • Mobile Phone Number: Used for voucher delivery, transaction identification, customer support and authorised marketing communications.
  • Transaction Details: Including purchases, payment amounts, transaction references, payment status, quantities and dates.
  • Voucher Records: Including the serial numbers and PINs associated with purchases, for delivery, verification and customer support.
  • Technical Information: Including IP addresses, browser information, device details and website activity where collected.
  • Customer Communications: Information you voluntarily provide when contacting us for assistance.

We collect information reasonably necessary to provide and improve our services.

3. How We Use Your Information

We may use your personal information to:

  1. Process and verify payments.
  2. Deliver purchased vouchers electronically.
  3. Retrieve and verify previous transactions.
  4. Investigate delayed, pending or unsuccessful transactions.
  5. Provide customer support.
  6. Prevent fraudulent or unauthorised activities.
  7. Send transaction notifications and service updates.
  8. Send promotional offers and marketing communications where the required consent has been obtained.
  9. Improve website functionality and customer experience.
  10. Comply with applicable legal and regulatory requirements.

4. Marketing and Promotional Messages

Any eVoucher may use customers' mobile phone numbers to send information about our products, promotional offers, discounts, new services and other business updates.

We use personal information for direct marketing only where the customer has provided the consent required by applicable law.

Customers may opt out of promotional messages at any time by contacting us through WhatsApp at +233 24 104 5955.

Withdrawal of marketing consent does not affect essential transaction notifications, purchase confirmations or necessary service communications.

5. Payment Processing

Payments made through Any eVoucher may be processed by authorised third-party payment service providers, including Hubtel.

Information necessary to authorise, verify and complete payment transactions may be processed by these providers.

Customers should never disclose their Mobile Money PIN, OTP or other confidential payment credentials to Any eVoucher representatives.

We do not intentionally request or store customers' Mobile Money PINs.

6. Voucher Delivery and Communication

Purchased vouchers are delivered electronically using the customer's submitted mobile phone number or other supported delivery channels.

We may use this information to communicate successful purchases, delayed transactions, delivery updates and support responses.

In some circumstances, delivery may be delayed by technical issues, network interruptions or system processing.

Transaction information may be retained to facilitate verification and subsequent voucher delivery.

7. Sharing of Personal Information

We do not sell or rent customers' personal information to third parties.

We may disclose information to authorised service providers when reasonably necessary for payment processing, voucher fulfilment, communication, hosting, security, customer support or compliance with applicable law.

Such disclosures will be limited to appropriate purposes and subject to applicable data protection requirements.

8. Data Security

We take reasonable technical and organisational measures to protect customers' personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet-based service can guarantee absolute security.

Customers are advised to protect their payment details, voucher serial numbers, PINs and mobile devices.

9. Data Retention

We retain transaction and personal information for as long as reasonably necessary to:

  • Complete and verify voucher purchases.
  • Support delayed voucher delivery and retrieval.
  • Resolve transaction disputes.
  • Prevent fraud.
  • Meet applicable legal and regulatory obligations.

Where information is no longer required, we will take appropriate measures to delete, anonymise or securely dispose of it.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies for essential functionality, website performance, security and analytics.

Where required, we will request consent before using non-essential tracking technologies.

Customers may manage cookies through their browser settings.

11. Your Privacy Rights

Under Ghana's Data Protection Act, 2012 (Act 843), customers may have rights to:

  • Request access to their personal information.
  • Request correction of inaccurate information.
  • Object to certain processing activities.
  • Withdraw consent where applicable.
  • Object to direct marketing.
  • Request deletion or other appropriate action where supported by law.
  • Lodge complaints about the handling of personal data.

Requests may be directed to our customer support contact.

12. Children's Privacy

Our services may be used to purchase examination result checker vouchers for students, including minors.

Where processing of children's personal information requires parental or guardian consent, we will comply with applicable legal requirements.

Parents and guardians may contact us regarding privacy concerns.

13. External Websites

Any eVoucher may provide links to official examination result checking portals and other external platforms.

These websites operate independently and may have separate privacy policies.

We are not responsible for personal information submitted directly to third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, services or legal requirements.

Updates will be published on this page with the revised date.

15. Contact Us

For privacy-related enquiries, requests or complaints:

Business Name: Tayuba Online Services
Platform: Any eVoucher
Website: https://anyevoucher.com/
WhatsApp: +233 24 104 5955
Country: Ghana
Business Operations: Online

Customers may also contact Ghana's Data Protection Commission regarding data protection concerns.

©️ 2026 Tayuba Online Services. All Rights Reserved.